Frequently Asked Questions (FAQ)

All fares are in Canadian funds.

Ideally, 9–14 days advance notice before travel allows us to give our customer the best possible shuttle service selection. While we welcome earlier bookings too, our online bookings may be made up to 5 hours prior to travel; within 5 hours of travel, you may still call and an agent will work hard to accommodate your request.

Yes, you can make a booking over the phone. We accept a major credit card or virtual debit card for payment. Please call our Airbus department anytime, 24 hours a day at 519-673-6804 or toll free at 1-800-265-4948, to make a reservation.

Please call us at 519-673-6804 or 1-800-265-4948 and an agent will assist with your booking. Due to the preparation of our operations, the website will not allow bookings within 5 hours of travel.

The following home pick up services are available, for an additional fee (depending on the exact address location):

• Within the City of London, Ontario
• Within the City of St. Thomas, Ontario

For a home pick up within the City of London, Ontario:

We require 48 hours advance notice in order to arrange a home pick up within the City of London, Ontario. We would call you the day prior to your departure date to confirm the timing and address for your home pick up. We would send a taxi from our partnered company, Checker Limousine, or one of our vans, 30-45 minutes prior to your Robert Q Airbus departure time. The taxi would bring you to the closest pickup location to meet the airbus for departure.

For a home pick up within the City of St. Thomas, Ontario:

Our online bookings may be made up to 5 hours prior to travel; within 5 hours of travel, you may still call and an agent will work hard to accommodate your request. With advance booking, we would call you the day prior to your departure date to confirm the timing and address for your home pick up. We would send a taxi from our partnered company, Checker Limousine, or one of our vans, 45 minutes prior to your Robert Q Airbus departure time. The taxi would bring you to the Days Inn pickup location to meet the airbus for departure.

The following home drop off services are available, for an additional fee (depending on the exact address location):

• Within the City of London, Ontario
• Within the City of St. Thomas, Ontario

Home drop off services can be booked any time prior to the scheduled departure time of the airbus. We welcome these requests from the customer in advance of their travel; or at the very latest, at the time of check in, due to the administration process required.

A paper voucher with the address details would be given to the customer; this voucher is then passed along to the driver taking you to the home drop off address. We would send a taxi from one of our partnered companies, Checker Limousine in London, Ontario, or one of our vans, to complete the home drop off to your requested address, after arriving to your designated drop off location (Drop off locations: London Days Inn; London Robert Q). View Pickup Locations.

There are no fees for changes made prior to the scheduled departure time. Please see our cancellation policy for further information.

Should your flight be delayed and you do not meet your scheduled airbus in time, once you have checked in, you will be placed on the first available scheduled departure, based on seat availability.

Should your flight arrive earlier than expected, please check in as soon as possible to determine seat availability on earlier departures.

For the Toronto Pearson International Airport please see our check in instructions.
   • From Terminal 1: Please report to our Robert Q check in counter at our Ground Transportation Desk, located on Ground Level, one level below the arrivals level, at Post P. Please call to check in if there is no representative at the desk and a Robert Q driver will meet you for the departure time - 1-800-265-4948, if using the desk phone, dial 9 + 1-800-265-4948 to complete the call.
   • From Terminal 3: Please report to the Out of Town Van Services desk, inside to the right of door “C” on the arrivals level. Please call to check in if there is no representative at the desk and a Robert Q driver will meet you for the departure time - 1-800-265-4948, if using the desk phone, dial 9 + 1-800-265-4948 to complete the call.

For the Detroit Metro Airport please see our check in instructions.
   • Please call us at 1-866-850-7874 or reach us from any Visitor Information Center Kiosk located in Baggage Claim or Ground Transportation in both terminals by following the prompts listed under transportation. Locate Robert Q Airbus, pick up the phone receiver and press the Check In button to initialize the call.

For the London International Airport please see our check in instructions.
   • Please call us at 1-866-850-7874 to let us know you have arrived.

It would be great for us to know this information in advance to make sure we can accommodate all luggage in our airbus. If not prearranging the additional luggage, we may have to send the luggage at a later airbus departure time, so it is best to let us know in advance. Please see our luggage policy for further information.

We would be happy to help you travel with your sporting equipment. There may be additional charges for trunks, skis, bikes, golf clubs, containers, snow boards, etc. If it is within the size and weight restrictions for a regular piece of luggage and you have not gone above the limit of luggage allowed, then typically there would be no extra charge. Please see our luggage policy for further information.

We operate 24 hours a day, 365 days a year. You will always hear a live voice on the other end of the phone.

We operate 10 seat occupancy Mercedes Sprinter passenger vans and 16 seat occupancy Ford E450 passenger vans. At times, based on demand levels, we contract motor coaches with 45 seat occupancy capabilities.

Yes, we provide infant, toddler and booster car seats. Our drivers are trained to install all child car seats we provide. You can use your own child car seat as long it works with the seat belt system on our airbus and it is within the manufacturer’s expiration guidelines. Please note: Booster car seats are not provided on most of our Ford E450 vans, as the seat belt system is lap belt only. Also, when motor coaches are contracted to complete our work, all types of child car seats are exempt from use.

Please see our pickup locations with details on parking abilities.

Please be aware that there is no overnight parking at our main office at 105 Wharncliffe Rd S, London, Ontario; the City of London will ticket vehicles left unattended.

Robert Q Airbus does not transport pets.

However, this policy does not apply to service dogs or support animals. For more information please read Robert Q Airbus policy: Travelling with a Service Dog or Emotional Support Animal.

Yes, you are welcome to bring soft drinks and snacks for your travel with us.

We are pleased to offer complimentary Wi-Fi at our main office at 105 Wharncliffe Rd S, London, Ontario. Please ask for a wireless password when you check in at the front desk. Some of our pickup locations may also have complimentary Wi-Fi; please ask at their front desks for information. We currently offer complimentary Wi-Fi on board the airbus for some of our shuttles.

Yes, please use our Bus Tracker.

You will be required to enter the confirmation number of the reservation and last name of the customer. Monitoring of the shuttle is available once the passenger has checked in and the airbus has departed from the pickup location.

If you feel you have received quality service, then a gratuity is appreciated. Gratuities are not included in the fare and are at the discretion of the traveler. Customers that prefer to use electronic payment for gratuities can do so by contacting Robert Q Airbus, 24 hours a day at 519-673-6804 or toll free at 1-800-265-4948.

Please see our full schedule.

To London, Ontario:
Travel time: 2 hours and 15 minutes. This can vary somewhat depending on traffic and time of day.

To Windsor, Ontario:
Travel time: approximately 4 hours and 15 minutes. This can vary somewhat depending on traffic and time of day, including layover time for connections from London, Ontario.

Please see our full schedule.

To London, Ontario:

Travel time: 3 hours and 15 minutes. This can vary somewhat depending on traffic and time of day.

To Toronto Pearson International Airport:

Travel time: approximately 5 hours. This can vary somewhat depending on traffic and time of day, including layover time for connections from London, Ontario.

To Detroit Metro Airport:

We normally cross via the Detroit-Windsor Tunnel from Windsor, Ontario to Detroit, Michigan. We prefer this location as it provides shelter from the elements, as all passengers are asked to deboard for processing at the secondary inspection and reclaim their luggage, which is scanned through an x-ray machine as part of the clearance process.

From Detroit Metro Airport:

We normally cross via the Detroit-Windsor Tunnel from Detroit, Michigan to Windsor, Ontario. All passengers are required to deboard for processing at the secondary inspection. Direction on the processing of luggage, if required, will come from the Canada Border Services Agency officials.

Please note: Our transportation licence allows for pick up/drop off from our serviced locations only. We cannot pick up/drop off any passengers along our travelled route that is not a serviced location. Please see our pickup locations for more information.

Our transportation licence allows us to provide services to the London International Airport for customers from our pickup locations, excluding: London, St. Thomas, & Woodstock, Ontario.

Available locations to/from London International Airport:
• Toronto Pearson International Airport
• Detroit Metro Airport
• Windsor Holiday Inn & Suites (Ambassador Bridge)
• Tilbury Flying J
• Chatham K2Mart


For a drop off to the London International Airport:
For customers travelling to the London International Airport from one of our available service locations, you will be provided a drop off to this airport once the airbus has arrived to the London Robert Q Airbus main office, located at 105 Wharncliffe Rd S, London, Ontario. We would send a taxi from our partnered company, Checker Limousine, or one of our vans, to complete the drop off to the address.

For a pick up from the London International Airport:
After arriving to the London International Airport and you have collected your luggage, please remain on the Arrivals Level. Please call 1-866-850-7874 to let Robert Q Airbus know you have arrived. We would send a taxi from our partnered company, Checker Limousine, or one of our vans, 30 minutes prior to your Robert Q Airbus departure time. The taxi would bring you to the London Robert Q Airbus main office, located at 105 Wharncliffe Rd S, London, Ontario, to meet the airbus for departure.