Airport Service


Robert Q services the following airports:

Check-in Instructions


**CUT OFF TIME FOR CHECK IN IS 15 MINUTES PRIOR TO DEPARTURE**
We pick up from two terminals. Please note: the departure time shown is from the Airport not from a specific terminal. Passengers must have completed the check in process at least 15 minutes prior to departure in order to secure their seat. Passengers checking in within 15 minutes of departure risk being moved to the next available departure.

Terminal 1: Please report to Robert Q check-in counter at the Ground Transportation Desk, located on Ground Level, one level below the arrivals level, between Post R and Post S.

Terminal 3: Please report to the Out of Town Services desk, inside to the right of door “C” on the arrivals level.

Check-in Instructions


**CUT OFF TIME FOR CHECK IN IS 15 MINUTES PRIOR TO DEPARTURE**

Please note - when crossing into Canada, due to COVID-19 Canada Customs currently requires the following: 1. Each passenger over the age of 5 years, must have a valid PCR test (Polymerase Chain Reaction); test is to be performed in the United States, within 72 hours of the passenger’s entry into Canada. 2. ArriveCan app required to complete and submit form prior to the passenger’s land border crossing. 3. Passengers are encouraged to register with Switch Health in relation to their COVID swab at the land border crossing - QR code available on airbus or visit portal.switchhealth.ca to register.
We pick up from two terminals. Please note: the departure time shown is from the Airport not from a specific terminal. Passengers must have completed the check in process at least 15 minutes prior to departure in order to secure their seat. Passengers arriving at the pick up point within 15 minutes of departure risk being moved to the next available departure.

After you’ve arrived in Detroit and COLLECTED YOUR LUGGAGE you must call 1-866-850-7874 to complete the check in process. You may reach us from any Visitor Information Center Kiosk located in baggage claim or ground transportation in both terminals by following the prompts listed under transportation. Locate Robert Q Airbus, pick up the phone receiver and press the Check In button to initialize the call. Once completed
McNamara Terminal
...walk from the luggage area to the elevator or escalator and go up to the 2nd floor, exit the elevator or escalator and walk across the pedestrian walkway bridge. When you get to the other side you will take the elevator or escalator down to the ground transportation area, turn left on the ground level near the sign “Canadian Scheduled Shuttles". Watch for your driver 30 minutes prior to your scheduled departure and when you see them approaching the terminal make your way to the Robert Q vehicle with your luggage.
North Terminal
…walk from the luggage area to the elevator directly across from the information desk, and, go up to the 4th floor where you will walk across the walkway bridge. As soon as you get to the other side take the elevator down to the ground level, exit the elevator, go left. Have a seat inside the terminal in the glass sheltered area. Your driver will park and come inside to collect you.



Check-in Instructions


**CUT OFF TIME FOR CHECK IN IS 15 MINUTES PRIOR TO DEPARTURE**
After arriving in London and you have COLLECTED YOUR LUGGAGE please remain on the Arrivals Level. Please call 1-866-850-7874 to let Robert Q know you have arrived. An agent will direct you as to where to go to meet the bus. Passengers checking in within 15 minutes of departure risk being moved to the next available departure.