Excess Baggage Policy


Robert Q's luggage policy is as follows:

Each ADULT, SENIOR, and STUDENT is allowed 1 carry on (9"x16"x22") 25 lbs/11 kg maximum and 2 suitcases. Each suitcase is not to exceed 66"/168 cm. in overall length, width, and height and must not weigh more than 50 lbs. (23 kilos).

Each CHILD is allowed 1 carry on (9"x16"x22") 25 lbs/11 kg maximum and 1 suitcase. This suitcase is not to exceed 66"/168 cm. in overall length, width, and height and must not weigh more than 50 lbs. (23 kilos).

Each piece of luggage/baggage over the allowed limit will be assessed a fee of $20.00 (50 lbs/23 kg or under).

Each piece of luggage/baggage will be charged $20.00 for weights between 51 lbs/23 kg and 70 lbs/32 kg.

All luggage/baggage weighing more than 70 lbs/32 kg must be cleared with Robert Q Airbus prior to travel and will be assessed accordingly.

Should you have any questions, please feel free to contact our reservation department - airbus@robertq.com.

There may be additional charges for trunks, skis, bikes, golf clubs, containers, snow boards, etc.

Robert Q Airbus reserves the right to refuse to carry excess baggage that is not prearranged.

Luggage Liability Limits:

The maximum liability to Robert Q’s Airbus Inc. is $250.00 for all luggage per adult passenger and $125.00 per child passenger.

To file a claim for loss or damaged items, passengers must contact Customer Service at Robert Q’s Airbus Inc. by one of the following means:

Phone: 519-673-6804 (1-800-265-4948)
Email: airbus@robertq.com
Mail: 105 Wharncliffe Rd. S, London, ON N6J 2K2
In Person: at above address

Robert Q’s Airbus Inc. is not responsible for the loss of or damage to baggage in excess of the value allowances.

Passengers are responsible to ensure proper identification is attached to each piece of luggage including: Full name, complete home address, telephone number and e-mail address.

Passengers must identify their luggage to the driver during the loading and unloading process.

Robert Q recommends discussing Baggage Insurance options with your Travel Agent.