Our Website and Your Privacy
Our Privacy Commitment to Our Clients
You can visit our site without revealing who you are or providing any personal information. When you visit our site we do collect usage information, but it is anonymous and is not linked to you as an individual. We use this data to better understand things like how our site is navigated, how many visitors arrive at specific pages, the length and frequency of stays at our site, the variety of searches of our site's database, the types of browsers and computer operating systems used by our visitors and the Internet Protocol addresses from which our visitors connect to our site. This information is regularly collected by Internet service software on most sites. Robert Q uses this information to improve our site content and ease of use, for instance, providing easier access to popular web pages.
Cookies and Pixel Tagging
Robert Q, or a third party advertiser we link to may place a "cookie" or pixel tag" on your personal computer when you visit the site or visit a site on which we advertise. These devices are small computer files that our computer sends to your computer and that your computer sends back to us each time you make a request from our site. These devices are used to collect data to help us personalize and improve your experiences on web sites. The data on your use of a web site may be linked to the personal information you have chosen to share with us when you register. Most internet browsers automatically accept cookies. However, you can instruct your browser, by editing its options, to stop accepting cookies or prompt you before accepting a cookie from the sites you visit. If you decide not to accept our cookies, your ability to use some features on some web sites may be impaired.
When You Decide To Register With Us
If you decide to register with us, we collect personal information about you that you voluntarily share with us. We collect personal information that is necessary for us to provide you with the services offered on our site. Personal information includes your name, e-mail and mailing address and telephone number. You are required to provide an e-mail address and select a password that will be required to gain access to portions of our site.
Robert Q combines your personal information and other information you voluntarily share with us in what we call your "Traveller Profile". We also add the data about how you use our web site to your Traveller Profile. We may also collect information about you from outside sources and add it to your Traveller Profile, such as e-tickets or itineraries from airline companies. we collect and use all of the information in your Traveller Profile to improve the quality of service to you and your experience with us. For example, we may use the combination of information in your Traveller Profile to (a) personalize the service we provide to you, (b) communicate with you about changes to your travel plans, service updates and new features or outages on our site, and (c) allocate the resources of our systems so that your experience with our site is as efficient as possible.
As part of the registration process, we give you two important choices ("opt-out") about receiving advertisements, updates and promotions via e-mail. We hope you will find these items interesting and informative. In fact, we will use the information you share with us about your travel preferences and experiences to share customized advertisements, updates and promotions with you that include our recommendations to you about travel specials. You should let us know if you do not want us to use your e-mail addresses to deliver the following items: (1) our travel deals updates highlighting flight specials, promotions and other travel opportunities available on our site and/or sponsored by our travel service providers and advertisers; and/or (2) our monthly newsletter highlighting flight specials, promotions and other travel opportunities available on site and/or sponsored by our travel serivce providers. We use an e-mail delivery and markeing company to send the e-mails that you have agreed to receive. Pixel tags and cookies may be used in those e-mail messages and at our website to help us measure the effectiveness of our advertising and to study how visitors use our site.
We value your comments and opinions. From time to time, we will invite you, as a registered user of our site, to participate in on-line surveys. You have the choice to participate.
Purchasing, Booking or Reserving Travel Services or Accommodations
*Payment Information and Travel History
If you register with us, you will be able to book, reserve or purchase travel services or accommodations through our site. To do so, you must provide payment information to us such as your credit card number, expiration date, cardholder name and billing address. We will add this payment information to your Traveller Profile. We will keep a history of all your reservations, bookings and purchases of travel services and accommodations through our site in your Traveller Profile, unless you choose to edit your Traveller Profile as described below in this policy under Changing and Removing Personal Information and Other Information.
*Robert Q Itinerary & Travel Alerts
If you book, reserve or purchase travel services through our site, you will have the option to receive and/or have others receive last minute updates about your travel arrangements, such as changes in gate assignment or delays in departure or arrival times. These Travel Itinerary & Travel Alerts can be selected for one or all parts of your trip and can be received by you and others of your choosing by telephone, cell phone, e-mail, pager or other wireless device. If you decide to direct a Travel Itinerary & Travel Alert to someone other than yourself, we will collect personal information about that other person such that is necessary to send the requested Travel Itinerary & Travel Alert. You will need to make sure that each of the other recipients of a Travel Itinerary & Travel Alert agrees in advance of you disclosing their personal information to us for this purpose.
*Sharing of Personal Information
Generally, we only disclose your personal information to those travel providers that you decide to make arrangements with through our site. For example, when you purchase an airline ticket or reserve a rental car or hotel room, we will provide the airline, car rental agency or hotel, as the case may be, with the personal information needed to process your transaction. We use our reasonable efforts to ensure that these travel providers will also protect your personal information. We contract with other companies to perform various functions necessary to operate our business (to deliver tickets, ship items and process credit cards). We will share with these other companies only the personal information they require to fulfill your orders. These companies agree that they will not use or disclose any personal information for any other purpose. Other than as explained in this policy, we will not disclose any personal information we collect from you to others without your permission, except in certain limited circumstances such as:
- To protect the security of our website and our rights under our Terms and Conditions of Use;
- To protect ourselves against liability;
- In response to legal process;
- If we believe in good faith that the law requires it;
- In connection with a sale of our business or company; or
- As required by governmental security regulations.
We shall always advise you when such unusual disclosures are made. It should be remembered that should you choose to request certain services such as a religious or special diet meals, certain religious or health information may be deduced by the Travel Provider and your permission is automatically granted to forward such information when you make such special requests.
If you, or someone acting on your behalf purchase(s) travel services or accommodations through our site and (a) you, or someone acting on your behalf, tell(s) us that your purchase is for corporate travel purposes either by (1) indicating in the booking path that the purchase is for corporate travel or (2) indicating that the credit card being used is a corporate credit card and (b) we have entered into an agreement with your corporation to provide data on the purchase of travel services or accommodations by the corporation's personnel, we will provide your corporation with the personal information necessary for the corporation to track your corporate travel purchased on our site.
If you decide to book, reserve or purchase travel services or accommodations for other Travellers using your Traveller Profile, we will collect certain personal information about these other travellers. You will need to make sure that each of the other travellers agrees, in advance, that you can disclose their personal information to us. We will retain other travellers' personal information in your Traveller Profile.
*Links to Other Sites
Changing and Removing Personal Information or Other Information We are committed to providing you access to your personal information. You can change your password and any of the personal information or other information in your Traveller Profile by contacting your Travel Consultant. If at any time you want to view or make changes to the personal information or other information in your Traveller Profile, or you want to change the preferences associated with your account, or you would like us to remove some or all of the personal information and preferences you have shared with us by contacting your Travel Consultant. If you request that we remove all of the personal information and other information stored in your Traveller Profile, then we will promptly do so. If we remove your personal information you will not be able to use our services unless you re-register. Similarly we will remove all of your travel records within seven (7) months after receiving a request to do so. This seven (7) month period is necessary to ensure that travel arrangements made through our site are properly accounted for as well as allowing for the redundancy of our data back-up system. We may not be able to honour your request to remove your personal information or travel records if we are legally obligated to retain that information or those records. You will not have the ability to view, change or remove session data or information that we have gathered from third parties from your Traveller Profile unless you are able to make such arrangements with them. Some records, such as taxation or other financial records have to be retained for up to 7 years, and we are obligated by Canadian and Ontario law to comply.
*Combining Anonymous Information
We may also combine anonymous information supplied by you and other users during registration on our site with information about your use and others' use of our site. We will use this combined information to describe our user base, without reference to any specific individual, to potential partners, investors and advertisers. We will not share your personal information with any other users of our site, but we may use information we collect about your travel preferences and experiences to make recommendations to other users of our site. We may also share aggregated statistical information about users of our site and our service and product offerings with others, including our vendors and partners. We will not link this statistical information to any personal information that can identify you as an individual.
How We Protect Your Information
We are committed to safeguarding your information. For that reason we employ security technology professionals and utilize a full range of the best security technology available. Specifically, your information is secured from unauthorized access from the Internet through leading firewall technology and Virtual Private Networks. We also protect the connection between your compouter and our server from eavesdropping through industry-standard encryption technology known as Secure Socket Layer (SSL). Depending on your browser, SSL will have encryption keys of up to 128 bits. To ensure that we fulfill our committment to safeguard your information, we continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet at all times.